What should you do if a consumer does not want to accept or look at the General Price List?

When a consumer does not want to accept or look at the General Price List, the appropriate course of action is not to press the issue further. It is important to respect the consumer's wishes and acknowledge that some individuals may feel overwhelmed or uncomfortable during discussions about sensitive matters such as funerals. Therefore, doing nothing else respects their autonomy and allows them to engage at their own pace, which can be crucial in a setting where emotions are high.

This approach aligns with the principle of providing compassionate and respectful service, ensuring that consumers feel in control of their choices. The omission of further insistence prevents potential discomfort or frustration, maintaining a positive interaction. Additionally, while documentation of refusal is a best practice for record-keeping and compliance, it is not mandatory when the consumer explicitly declines to review the General Price List.