Must price information be provided to a caller after business hours?

The requirement to provide price information to a caller after business hours stems from regulations established by the Federal Trade Commission (FTC) for funeral service providers, which also apply to crematory and cemetery operations. According to these regulations, consumers are entitled to receive general price information about services, which includes the provision of prices when requested, regardless of the time of the inquiry.

This practice ensures transparency and allows consumers the opportunity to make informed decisions about their options for final arrangements. Therefore, businesses must have protocols in place to ensure that price information is accessible, even when the establishment is closed. Providing this information aligns with ethical practices and maintains a standard of customer service that helps to foster trust and reliance on the services offered.

In this context, the answer embraces the necessity of providing such information as a matter of compliance with established guidelines, ensuring that consumers are not left at a disadvantage simply because their inquiries come outside regular business hours.