If an inquiry about funeral services is made via phone, what is a funeral home required to do?

When a funeral home receives an inquiry about services via phone, it is required to offer a General Price List. This requirement is rooted in the Federal Trade Commission's Funeral Rule, which mandates that consumers must be provided with a list of the prices of goods and services available to them. The General Price List allows families to understand their options and make informed decisions regarding funeral services.

Providing a General Price List is fundamental as it ensures transparency and promotes fair pricing practices within the industry. It helps to build trust between the funeral home and the families they serve, allowing for open communication regarding their needs and preferences in a difficult time. By offering this list, the funeral home complies with regulatory practices while also fulfilling their ethical obligation to inform consumers.

In contrast, sending a brochure about services, providing an estimate over the phone, or asking for a deposit are not required actions under the same regulations, making them less appropriate responses to a general inquiry.