Are funeral homes required to provide price information to callers even if it is not their normal practice?

Funeral homes are indeed required to provide price information to callers due to regulations established by the Federal Trade Commission (FTC) under the Funeral Rule. This rule mandates that funeral providers must give consumers specific information about prices and services over the phone, even if it’s not their normal practice. This obligation is in place to ensure transparency and enable consumers to make informed decisions during a difficult time. The rule's intent is to protect consumers by ensuring they are aware of their options and the associated costs before they make arrangements. Therefore, regardless of internal policies or typical procedures, funeral homes must comply with this requirement when requested by potential clients.